Additional Information-Complaints

If the customer finds a defect in the product, or if the product is defective or does not comply with the order, the product may be returned to us and will be subsequently reimbursed.

Any complaints must be made within 24 hours of receipt via the "Contact" button on the site. Customer service will respond to you as soon as possible in order to resolve the anomaly and find a suitable solution. If a return of goods is necessary, activate the "Returns" button located at the bottom of our home page.

The refund will be made within 30 days from the date of receipt of the return in our workshops.

If the problem is the responsibility of LINENSHED or its partners, we will pay the full amount of the courier to return the product.

If the packaging is damaged upon receipt, please do not accept the package as LINENSHED is not responsible for any damage to the product during transit.

Once you or someone on your behalf accepts a package that is damaged or opened upon receipt, there is a risk of having a product that has been damaged or torn in transit. Please ask the delivery agent immediately and report the problem in their presence. By accepting a damaged package and signing a good receipt, the customer approves the package as if it were received in good condition.

Any product that has been damaged, not in its original packaging, has packaging that has been worn beyond simply opening the product cannot be returned and will not be refunded.

As all of our products are hand sewn, the finished size may vary up to 2.5-5cm depending on the specified measurement of the product.

Difference in color may be caused by some other reasons such as color reflection in the monitor, lighting, background etc. However, if you believe the item received is in the wrong color, please contact us but please note that this is not considered a defect and courier charges will not be refunded.

Each new batch of fabric is slightly different in tone and hand feel and repeat orders on the same color may not show the exact same tone and hand feel as a previous offering. We will not accept refund or return for discrepancy in this matter.

Your opinion is important to us ! In the event that you are not completely satisfied with our product or service, we request that you do not post bad feedback or open a case through Paypal before contacting us and giving us the opportunity to resolve the issue and bring you full satisfaction. In the event of non-settlement of a complaint, we invite you to contact an AFEPAME mediation service: https://mediateur-consommation-afepame.fr/

Thanks for your help.